The account management section allows you to customize your user profile, manage billing, connect external accounts, and access technical support.

User profile settings

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Overview of your access details and localization.

  1. On the Main menu, press the button with your username.
  2. Open the User profile tab.
  3. To change your e-mail address, enter a new e-mail to the email text box.
  4. To change your time format, choose from the box.
  5. Confirm with the Save button.

WARNING

Your username cannot be changed.

Changing password

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  1. On the Main menu, press the button with your username.
  2. Open the Change Password.
  3. In the text fields, enter:
    • Original password
    • New password
    • Confirm password
  4. Confirm with the Save button.

HINT

Forgot your password and can’t log in? On the login page, press the Forgot Password button, fill in your email address and follow the instructions in your inbox.

Password requirements

The password must contain at least six characters.
We strongly recommend that it contain both upper and lower case letters and numbers.

When filling in the password, information about how strong the password is is displayed below the text box.

Managing billing and invoices

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In this section, you can review your invoices and update billing details.

List of invoices for services

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  1. On the Main menu, press the button with your username.
  2. Open Billing.
    • Here you will see a list of all issued invoices.
  3. If you want to display the entire invoice, press the Detail button.
  4. If you want to download the entire invoice, press the Download button.

Invoice detail

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You see invoice period, due date, your total amount and status of the invoice. You can either download the invoice by pressing Download the invoice button, or download a spreadsheet with a detailed list of services by pressing the Detailed service usage button.

Detailed service usage in the billing period

The services are always charged for each day, so you will find all cameras on the list by day. Using the filters in Excel, you can then easily filter by period or specific device.
The spreadsheet also provides you with information about the location of the camera in the item tree in your account, making it much easier to identify the device.

  1. In the top right corner, press the button with the username you are logged in with.
  2. Open Billing.
    • Find the invoice whose detail you are interested in.
  3. Press the Detail button next to the relevant invoice.
  4. Press the Detailed service usage button located immediately below the basic details.
    • The file will begin downloading to your device immediately.

Changing billing details

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  1. On the Main menu, press the button with your username.
  2. Open Billing.
  3. Press the Billing Information button.
  4. Edit the necessary data and press the Save button.

NOTICE

If the fields are disabled (not editable), it means that multiple billing addresses are assigned to the account. In this case, contact our technical support.

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Connecting to Dropbox

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The Dropbox connection allows you to directly save your recordings to Dropbox. The portal can only be linked to one Dropbox account.

  1. In the top right corner, press the button with the username you are logged in with.
  2. Open Connected Accounts.
  3. Press the Connect Dropbox account button.
    • The Dropbox login page will open in a new window.
  4. Log in to your Dropbox account.
  5. Confirm that your accounts are linked by clicking Allow.
    • The page refreshes and the accounts are linked.

Connecting to Google Drive

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The connection to Google allows direct storage of recordings on Google Drive. The portal can only be linked to one Google account for the Drive storage function.

  1. In the top right corner, press the button with the username you are logged in with.
  2. Open Connected Accounts.
  3. Press the Connect Google Drive account button.
    • The Google login page opens in a new window.
  4. Log in to your Google account.
  5. Confirm that your accounts are linked by clicking Allow.
    • The page refreshes and the accounts are linked.

Connecting YouTube channel

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Connecting to a YouTube channel allows you to directly save recordings to your YouTube channel. The portal can only be linked to one YouTube channel for the YouTube upload function.

  1. In the top right corner, press the button with the username you are logged in with.
  2. Open Connected Accounts.
  3. Press the Connect YouTube Channel button.
    • The Google login page will open in a new window.
  4. Log in to your Google account.
  5. Confirm that your accounts are linked by clicking Allow.
    • The page refreshes and the accounts are linked.

Enabling Technical Support Access

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  1. In the Main menu, press the button with your username.
  2. Open Technical support, where you see all existing technical support accesses.
  3. Press the button to delete the existing access.
  4. To create new access, press the Grant access button and fill in the necessary information:
    1. Allow access to selected items
      • Click in the box to open a modal window with the item tree.
      • Select the basic level to allow access to the entire account or select only the specific item that the technical support agent should access.
    2. Allow access until
      • If you want to allow access temporarily, click in the box to display the calendar in a new window.
      • Select how long the access should be valid for.
      • For permanent access, check the Permanent Access checkbox.
    3. Confirm with the Allow access button.