This section provides solutions for common issues you might encounter while using the CamStreamer portal. Whether it’s reconnecting a camera or dealing with payment verification issues, this guide will help you resolve problems quickly.
Where to Find OAK
Copy linkThe OAK (Onvif Authentication Key) is essential when you’re working with ONVIF-compliant cameras.
- To locate your camera’s OAK, go to the Camera Settings in the CamStreamer portal.
- Under the Security tab, you’ll find the OAK listed. If you cannot find it, consult your camera’s manual for guidance on generating or retrieving the key.
Re-Connecting a Camera That Has Been Reset to Factory Settings
Copy linkIf your camera has been reset to its factory settings, follow these steps to reconnect it:
- Log in to the CamStreamer portal and go to the Camera Management section.
- Remove the old camera entry by selecting the camera and clicking Delete.
- Add the camera again by clicking Add Camera and entering the new details, such as the camera’s IP address and OAK (if applicable).
- Reapply any previous settings like streaming profiles, recording rules, and alarms that were lost during the reset.
Credit Card Can’t Be Verified
Copy linkIf you’re experiencing issues with credit card verification when purchasing services, try the following:
- Ensure that your card details (number, expiration date, CVV) are entered correctly.
- Check if your card supports online or international transactions.
- If the problem persists, try a different payment method or contact your card issuer for further assistance.
- You can also reach out to CamStreamer support for help with billing issues.
Web Application Firewall
Copy linkThe Web Application Firewall (WAF) helps protect your system from web-based attacks. CamStreamer uses ModSecurity to enhance security.
Unveiling ModSecurity
Copy linkModSecurity is an open-source web application firewall that provides real-time protection from common web vulnerabilities like SQL injections, cross-site scripting (XSS), and more.
- It works as a security layer between your web server and external threats.
- In the CamStreamer portal, it helps safeguard sensitive data and streaming services from malicious attacks.
Elevating Security with ModSecurity
Copy linkTo take full advantage of ModSecurity:
- Ensure that the WAF settings are enabled in the portal’s Security section.
- Review the firewall logs regularly to check for potential threats and blocked attempts.
How ModSecurity Works with the System
Copy linkModSecurity operates by analyzing incoming and outgoing traffic based on predefined rules:
- When a request is made to the system, ModSecurity evaluates it against these rules to identify suspicious behavior.
- If a potential threat is detected, it can either block the request or log it for further investigation.
- CamStreamer users benefit from added protection, especially when dealing with sensitive camera feeds or remote access.