The Operation Support System (OSS) helps you manage everything in your portal.

It is split into sections:

  • System: here you manage devices, their firmware upgrades and accounts registered into the portal.
  • My customers: managing your customers, their licenses and invoices.
  • Settings & Billing: managing administrators, your portal settings, and invoices toward Survilla.
  • Maintenance: overview of system events and reports.

Devices

List of all devices registered on the platform.

Searching and filtering in devices

You can filter by Device type:

  • Camera
  • NetRex Box
  • Mobile router
  • Audio device
  • Storage device

You can filter by Device status:

  • Connected to the server.
  • Disconnected from the server.
    • Device in this state can be manually sorted into categories depending on reasons why it is disconnected.

You can sort the list of devices according to:

  • serial number,
  • name,
  • model,
  • firmware,
  • owner,
  • registration time.

You can also use fulltext search.

Adding new device

  1. Press the Add new device button.
  2. Fill in the serial number.
  3. Choose the correct device type.
  4. Fill in to which owner account you’re connecting the device.
  5. Fill in the authorization key.
  6. Confirm by pressing the Save button.

Removed devices

Press the Removed devices button to see a list of all removed devices. You can use fulltext search to find devices.

NOTICE

Removed devices are deleted from the portal, their features are not running and to reconnect it, the user needs to re-register the device.

Device export

Press the Export to CSV button to download CSV export of the list of all devices.

Device detail

Click on device serial number to open device detail.

Device overview

  • Device information shows:
    • name,
    • owner account,
    • serial number,
    • model,
    • firmware,
    • container ID,
    • registration date,
    • auth key,
    • root password,
    • and assigned service.
  • Synchronization information shows if the device is synchronized and for how long.
  • Connection information shows if the device is connected, for how long and to what server.

Device management

  • Press Plain Config button to…
  • Press the Server Report button to open the server report. The report shows:
    • information about the device,
    • firmware version,
    • system information,
    • releases,
    • uptime,
    • statistics,
    • firmware history.
  • Press the System Log button to open a detailed log.
  • Press the ACAP applications button to open AXIS interface with overview of all installed apps on your device.
  • Press the Reboot to shut down and restart the device.
  • Press the Reset to default settings button to reset the device to default settings.
  • Press Synchronize button to force changes to the camera.
  • Press the Events button to see all events relevant to the device (link to events).
  • Press the Reregister button to reregister the device to different account.
  • Press the Remove button to remove the device from the portal. Services won’t be active.

Firmware upgrade

You can force a mass upgrade of device firmware. Click the checkboxes for the cameras you want to upgrade, and then press the Batch update FW button.

You can search the cameras fulltext by their serial number, name and model name.

Or you can filter them by:

  • connection status (connected and disconnected),
  • model,
  • FW version,
  • FW type,
  • service.

By pressing the Logs button, you access logs of all firmware changes. You can filter by:

  • time interval (when the firmware upgrades were happening),
  • state (of the upgrade),
  • camera (to check by serial number which cameras were affected).

Accounts

List of all accounts that are registered on the portal – owner, guest and service accounts.

Types of accounts

  • Owner account
    • This account is the owner of the registered devices and always has full permission for all items in the portal. This account can have an unlimited number of guest accounts and service accounts. Cannot be deleted.
    • Active = Fully functional account, where user is able to login and use it.
    • Locked = User can’t log in and gets an error message, that the account is locked. Licences on cameras remain active (turned on), but the billing stops counting camera-days.
  • Guest account
    • A guest can be created by the owner account or by another guest (if the guest has sufficient permissions). It can have different levels of permissions set on any item in the system. It can be created as permanent or time-limited. It can be deleted by both the owner account and the guest (if the guest has sufficient permissions). The username cannot be changed.
  • Service account
    • The account always has full configuration rights on selected items, but isn’t equal to the owner account (cannot access billing details, etc.).
    • It can be either created by user through portal or through OSS in account details by pressing Request for Service account button.
    • It always has the name “support.owner account username.number of accounts”.
    • In the details of service access, there is a login URL. Does not use a password.
    • Red means the granted access is permanent.
    • Green means the granted access is time limited. Upon opening the account you can see when the access expires.

Searching and filtering in accounts

You can search in all the accounts by:

  • Choosing account type you want to search for in the table
  • Filtering directly in the list:
    • by username (from A to Z).
    • by registration time (from newest to oldest).
  • Searching in the fulltext search bar.

Account export

Press the Export to CSV button to export the list of all accounts as a CSV file.

Registering new owner account

  1. Press the Register new owner account button.
  2. Fill in username and e-mail, where login details will be sent.
  3. Choose the language of the e-mail/account.
  4. Choose platform.
  5. Confirm with the Register button.

Owner account details

You see details of each account and can manage them.

Connected licenses and invoices

Press the Account list button to return back to the list of accounts, with your filters on.
Press the Licences button to see list of all licences associated with the owner account (management of licences here).
Press the Invoices button to see a list of all associated invoices with the owner account (management of invoices here).

Adding new device

  1. Press the Add device button.
  2. Enter a serial number of the device.
  3. Choose device type.
  4. Enter the account name you want to add the device to.
  5. Enter authorization key/OAK.
  6. Press the Save and add next button if you want to add another device after this.
  7. Press the Save and display button if you want to see the connected device in the OSS.
  8. Press the Save button if you want to save it.

The device will be then visible in the owner account in the portal.

Account overview

  • Login data (username, e-mail, register date, user ID and owner account ID)
    • To change the e-mail address, press the edit button.
  • Connected service accounts
    • You can see the username, registration time, and whether the service access is permanent (red ) or time specific (green ).
    • Press the Request for Service account if you want to have a service account. Request will be sent to the account.
    • To view service account details, click on the name of the account.
  • Connected guest accounts
    • You can see username and registration time.
    • To view guest account details press the name of the account you want to see.
  • Base level in the portal
    • You can see the item tree of the owner account, you can search through the folders, and you can open settings of a device from this list.

Account management

  • Set custom service fees.
    • Press the button to set custom fees.
    • Set custom fee to any service you want (you are able to see default values).
    • When finished, confirm with the Save button.
  • Lock account = Users can’t log in and they get an error message, that the account is locked. Licences on cameras in locked account remain active, but the billing stops counting camera-days.
  • Lock firmware upgrade = Lock firmware upgrade if it is undesirable to update the firmware on the cameras of this account. This information is displayed in device detail then.

HINT

Use Lock firmware upgrade when there is a specific integration that could be broken by an FW upgrade.

Overview and management of connected customers

Overview of customers connected to the owner account, which are used for billing purposes.

To use billing details of the customer as billing details for the owner account, press the Set primary customer button.
To remove connection between the customer and owner account, press the Remove customer button.

Adding new customer
  1. Fill in the customer name.
  2. Press the Add new button.
  3. After all changes, click on Save.

Guest account details

Account overview

  • Login data (username, e-mail, register date, user ID and owner account ID)
    • To change the e-mail address, press the button.
    • Account ID is specific for the account, owner ID is identical with account ID of the owner account.
  • Base level in the portal
    • You can see the item tree of the owner account, you can search through the folders, and you can open settings of a device from this list.

Account management

  • Lock account = Users can’t log in and they get an error message, that the account is locked. Licences on cameras in locked account remain active, but the billing stops counting camera-days.
  • Open the owner account by pressing the Owner: name button.

Service account details

Account overview
  • Account access link (either permanent or you will see until when the link is active).
    • Press the icon to see the access link. When you want to hide the link, press the eye again.
  • Login data (username, e-mail, register date, user ID and owner ID)
    • To change the e-mail address, press the pen button.
    • Account ID is specific for the account, owner ID is identical with account ID of the owner account.
  • Base level in the platform.
    • You can see the item tree of the owner account, you can search through the folders, and you can open settings of a device from this list.
Account management
  • Lock account = Users can’t log in and they get an error message, that the account is locked. Licences on cameras in locked account remain active, but the billing stops counting camera-days.
  • Open the owner account by pressing the Owner: name button.

Customers

List of all customers – you see their company name, registration ID, city of their residence, their billing mode, and connected owner accounts.

Types of billing modes

Manual

  • Logging camera usage.
  • Controlling and changing license statuses.
  • Camera usage overview is sent to the billing department in your company, which must manually:
    • Issue an invoice/deduct money from a credit card.
    • Mark invoices as paid.
    • You can also upload the real invoice file into the invoice entry in the OSS.

Prepaid

  • Customer paid in advance and now doesn’t pay on a monthly basis.
  • Typically for customers who have one or two cameras and prefer one larger annual payment.

None

  • Customer is completely ignored by the billing.
  • Service usage per camera is not logged.
  • An expiration date must be set for this mode.
    • The billing department is notified of expiration.
    • The billing mode is not changed automatically after expiration.

Searching and filtering in customers

Fulltext search works through company name, registration ID, city, and connected owner accounts.
Filtering by customer billing mode.

Customers export

Press the Export to CSV button to download the list – filtered and unfiltered.

Adding new customer

  1. Press the Add new customer button.
  2. Fill in the company name.
  3. Choose billing mode (automatic, manual, prepaid, none).
  4. Fill in the billing e-mail, where invoices are sent.
  5. Fill in the billing e-mail copy, if you want to send invoices to a second e-mail (optional).
  6. Choose language of the email sent to the customer.
  7. Fill in company’s street address, ZIP code, city, country/region, company registration ID and VAT ID.
  8. Fill in name of the owner account to connect it and confirm it by Add new button.
  9. Press Save to confirm.

Licences

List of all devices and licenses connected to them

Types of license states

Switched on

License is turned on and it is the default license state when user assigns license in the portal. It can also be manually switched on by the OSS administrator. Switched on license can be in following internal states:

  • Demo
    • Optional parameters of the service defined by its length – demo period.
    • Demo period runs from the first assignment of the license by the user.
    • The system functions are accessible according to the set service parameters.
  • Reseller demo
    • Camera functionality is accessible according to the set service parameters.
    • The service is not maintained by the automatic billing system (cannot be changed automatically).
    • Only Survilla administrator can activate this license state.
    • The user nor the reseller are not charged for the service.
  • Active
    • License is turned on. System functions are accessible according to the set service parameters.
    • Both user and reseller are charged for the license in this state.
  • Suspended
    • State that we call “warning”, because no camera functionality is accessible to the user. But recordings, events, and other camera information are still being received and stored.
    • The billing will automatically switch licenses to this state if any invoice for services is overdue within the set up soft tolerance. Once the license is reactivated, all functionality is available as if no license change had occurred (recordings, analytics data, events, etc.).
    • Both user and reseller are charged for the license in this state.
  • Inactive
    • State that we call “critical”, because no camera functionality is accessible to the user and even if the camera is connected to the portal, no recordings or other information about the camera are received and stored. All camera events are dropped.
    • The billing will automatically switch the license to this state if any invoice for services is overdue past the hard tolerance parameter.

Pending

  • Service is waiting to be launched.
  • Camera functionality is accessible according to the set service parameters.
  • The service is not maintained by the automatic billing system (cannot be changed automatically).
  • The user is not charged for the service, but the reseller is.
  • The license is automatically set to this state after the initial assignment in OSS or portal after logging in with the service account (a user can never set this state by himself).

Force-active

  • The license in this state cannot be changed by automatic billing.
  • This state is equivalent in behavior to the Switched-on: Active state, and all camera features are accessible.
  • Both user and reseller are charged.
  • Only an administrator in OSS can switch the license to this state. This is a special state and the license should only be switched to this state for serious reasons.

Switched off

  • This means the license is turned off.
  • No camera functionality is accessible to the user according to the set service parameters (live view, recording, events, etc.). Even if the camera is connected to the portal, no recordings or other information about the camera are received and stored. All camera events are dropped.
  • Both user and provider are not charged for the license in this state.
  • It can be manually switched to this state by the user in the portal and by the administrator in OSS.

Searching and filtering in licenses

  • Services
  • Licence status
  • Click on the filter button by Owner account name to filter all licences for the account.

Fulltext search in Serial number and Device name column.

License overview and edit

You can see the assigned service, connected device and status of the license.

You can also:

  • See list of licenses connected to the owner account by pressing the Owner’s licenses button.
  • See list of all licenses by pressing the All licenses button.
  • See list of invoices connected to the customer by pressing the Customer’s invoices button.
  • See information about assigned device by pressing Device detail button.

Changing assigned service

  1. Press the service drop down list.
  2. Choose one from the offered list.
  3. Confirm with Save changes button.

Changing connected device

  1. Press button to select a different device from the account.
  2. Confirm with Save changes button.

Changing status of the licence

  1. Press the service drop down list.
  2. Choose one from the offered list.
  3. Confirm with Save changes button.

Demo flag

  1. Press Set demo flag button to start the demo period for the license.
  2. Press Reset demo flag button to restart demo period for the license.

Removing license

  1. Press Remove this license button.
  2. Confirm the pop up window, which removes records about the license including its history.

Invoices

List of all customers’ invoices.

Invoice states

  • Paid
    • All paid invoices are highlighted by a green color.
  • Unpaid
    • The invoices can be either overdue or not overdue.
    • Not overdue invoices are not paid, but their due date didn’t pass yet.
    • Overdue invoices are not paid and it is after their due date. They are highlighted by red color.

Searching and filtering in invoices

You can filter by invoice status.

You can use fulltext search (in the customer and invoice number column) or order the list by:

  • invoice number,
  • invoice ID,
  • amount,
  • currency,
  • due date.

Click on the filter button by the name of the customer to show only invoices for the one customer.

Invoices export

Press the Export to CSV button to download the list – filtered and unfiltered.

Invoice overview

Click on the invoice number of the invoice you want to see in detail.

You will see details about:

  • Owner account connected to the invoice.
  • Customer connected to the invoice.
  • Period for which the invoice is.
  • Due date for paying the invoice.
  • Final amount that needs to be paid.
  • State – If the payment is paid or not.
    • If the invoice is not paid, you have the option to manually press the “Pay” button and mark the invoice as paid.
    • You also can press the “Cancel payment” button to cancel payment for a paid invoice.

Invoice history

Information about previous actions regarding the invoice. You can see date, when the action happened, what happened and who initiated the action.

HINT

Upon placing your cursor over bubble , you see to who the invoice was sent.

Service usage summary

You can see service usage summary, where it’s listed for what kind of services, for how long and for how much the invoice is.

Detailed service usage info

You can download .csv file with detailed service usage, where you can see price for each camera for each day the service was active. You also see camera name, serial number, the assigned service and location in the item tree in the portal.

Your profile

Settings of your admin account. You can change your password or reset two-factor authentication.

Changing admin password

  1. Fill in a new password.
  2. Confirm the password by writing it again.
  3. Click on Save button.

To reset two-factor authentication, click on Reset 2FA button.

Administrators

List of all your administrators. You can see username, email and their access rights. Click on the pen icon to change their access right or click on the cross icon to delete the administrator.

Adding new administrator

  1. Click on the Add new administrator button.
  2. Fill in username.
  3. Fill in e-mail address.
  4. Choose access rights to each section.
    • Forbidden = The administrator cannot access the section and don’t see it in the menu.
    • Read = The administrator can access the section, but cannot make any changes.
    • Read + write = The administrator has full access to the section.
  5. Click on Save button.

Resetting password

  1. Click on the button.
  2. Press Refresh password button.
  3. Administrator will receive mail with new password.

Changing access rights

  1. Click on the button.
  2. Choose correct admin rights to each section.
  3. Click on Save button.

Deleting administrator

  1. Click on the button.
  2. Confirm by writing the word “delete” into the text field.
  3. Click on Remove button.

Survilla invoices

List of invoices for Survilla. You can sort the list by billing period, amount, currency or due date (when it has to be paid).

After clicking on the billing period, you can see details for what you are being billed.

  • Service = What service you are subscribing to.
  • Device count = On how many devices the service is.
  • Service fee = The price for the service
  • Total price = Service fee multiplied by the number of devices.
  • Discount = Percentual discount on the total price.
  • Discounted price = The final price after discounts.

You can also see owner camera usage summary – list of Owner accounts, their devices and for how many days they are using the services.

Settings

You can change details of your portal settings here.

General settings

  • Change the name and short name that are visible in browser tabs. This setting won’t affect your domain name.

Branding settings

  • Freely change your header logos and claims shown in your portal. It is customizable for each language mutation.
  • Change favicon image according to your needs. You can also change settings regarding Windows app tiles.
  • You can change information about contacts – e-mail, phone number and address, that is visible on your portal to your users.
  • Update the URL of your website, your contact page and terms & conditions when needed.

Localization settings

  • Here you can change what your users see and can acces in the portal.
  • You can allow only certain language mutations, the option of overlay text and option to remove devices.The “Remove” button is not available to users for hardware items, which can ensure (partially) that the user does not delete recordings by inexpert manipulation.
  • You also allow/disable registration for users – if it’s disabled, you can add new users only through OSS, if it’s allowed, users can register through the web.
  • You can change predefined default streaming profiles used for new cameras – Surveillance = 10fps, Streaming = 25 fps.

Invoice settings

  • Information about company can be changed and will be visible on generated documents for invoicing.
  • You can change:
    • billing day, which is the default day of the month for generated documents for invoicing. It can be redefined for a specific customer in the CRM.
    • invoice due time, which is the default due time for generated documents for invoicing is in days. It can be redefined for a specific customer in the CRM.
    • invoice overdue soft tolerance, which defines how long (in days) the billing engine should tolerate an overdue invoice without affecting the customer. After this time, the license is suspended.
    • invoice overdue hard tolerance, which defines how long (in days) the billing engine should tolerate an overdue invoice before the license is automatically inactivated.

NOTICE

The total time before the license is inactivated is the sum of soft and hard tolerance times.

License reports

  • Fill in e-mail address or addresses to which are sent error reports on a weekly basis. To add more e-mails, use commas.

System events

List of system events. Sorted by event type, time interval and administrator. The default view shows all event types for the current day triggered by all administrators. If you want to search for something specific, you can.

  • Event type – choose one or more event types.
  • Time interval – choose one time interval (up to last 12 months).
  • Administrator – choose who triggered the event (or choose all).
  • Click on “Show events” after selecting what you want to see.

Click on the info icon next to the event type to see event detail.

System reports

List of generated reports. There are three types of reports:

  • errors = report of license errors.
  • pending = report of pending licenses.
  • forced = report of forced licenses.

You can sort it by date of creation, and type. Err # equals the number of reported errors and in column Change you can see how many errors are added (red arrow ) and how many errors are removed (green arrow ) since the last report.

Report detail

To see more detail, click on the eye icon.

  • License errors report:
    • You can see affected cameras, owner accounts and what the license problem is.
    • You can click on the serial number of the camera to open Device details.
  • Pending licenses report:
    • You can see affected devices, type of service, owner accounts and when the license was assigned.
    • You can click on the serial number of the camera to open Device details. Click on the owner account name to open account details.